RETURNS AND REFUNDS

IF YOU ARE NOT SATISFIED WITH YOUR PURCHASE, YOU HAVE 7 BUSINES DAYS FROM THE DATE OF DELIVERY TO CONTACT US AND OBTAIN A RETURN AUTHORIZATION NUMBER. ORDERS RETURNED WITHOUT A VALID NUMBER MAY FACE A DELAY IN PROCESSING AND A REFUND MAY NOT BE APPROVED. IF YOUR RETURN IS APPROVED YOU CAN PROCEED TO SEND THE PACKAGE BACK.
UNFORTUNATELY, WE DO NOT CURRENTLY OFFER FREE RETURNS FOR OUR CUSTOMERS EXCEPT FOR ITEMS WHICH HAVE DEFECTS.
ALL MERCHANDISE MUST BE RETURNED UNWORN AND IN LIKE-NEW CONDITIONS WITH THE ORIGINAL HANGTAG ATTACHED IN ORDER TO RECEIVE A FULL REFUND.
CLAN UPSTAIRS RESERVES THE RIGHT TO REFUSE ANY RETURNS THAT DO NOT MEET OUR QUALITY CONTRL REQUIREMENTS.
REFUNDS ARE ONLY ISSUED AFTER MERCHANDISE HAS PASSED OUR QUALITY CONTROL CHECK.
REFUNDS ARE AUTOMATICALLY PROCESSED IN THE ORIGINAL FORM OF PAYMENT.
PLEASE ALLOW 5/10 BUSINESS DAYS FOR YOUR REFUND TO SHOW ON YOUR BANK STATEMENT.

SHIPPING

STANDARD ITALY – 9.90
IN 24/48 HOURS

STANDARDS REST OF THE WORLD – 20
IN 2/4 DAYS